Service Advisor – Full Time
Towne Ford
We are a multi-franchise dealership group. We continually strive to create a positive workplace that promotes the highest level of customer satisfaction for all of our service guests. We are looking for dedicated, enthusiastic, and motivated professionals who share the same vision and passion that we do.
Benefits
- Health Insurance
- Dental Insurance
- 401(k) with company matching available
- Vision Insurance
- Paid Time Off
Position Summary
This is a Player/Coach role. We are looking for an experienced service advisor with aspirations to become a service manager. This position will report to the Service Manager. Must be able and willing to write service repair orders when needed for coverage.
Essential Duties
· Write Service Repair Orders as needed
· Hires, trains, motivates, counsels and monitors the performance of service advisors.
· Monitors and controls the performance of the service advisors using appropriate reports, tracking systems and surveys.
· Develops and implements a marketing plan which promotes new and repeat business.
· Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
· Understands and ensures compliance with manufacturer warranty and policy procedures.
· Accounts for all documents; ensures that none are missing and all are processed correctly.
· Holds weekly department meetings.
· Directs and schedules the activities of all Advisors.
· Facilitates and/or conducts training and assigns appropriate training as needed.
· Establishes and maintains good working relationships with customers to encourage repeat and referral business.
· Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
· Handles customer complaints immediately and according to dealership's guidelines.
· Maintains safe work environment.
· Maintains a professional appearance.
· Other tasks as assigned.
Qualifications
· At least 10 years experience as a Dealership Service Advisor - Preferably for a domestic brand.
· Knowledge of Reynolds and Reynolds.
· Ability to read, analyze and interpret safety rules, maintenance instructions, procedure manuals, or government regulations.
· Ability to write reports, business correspondence, and processes.
· Ability to speak effectively before groups of employees, customers, and other departments.
· Bilingual (Spanish) skills are a plus.
Compensation: Salary plus percentage of Service Advisor Profit Sales. Range: $8,000 -15,000 per month
Apply Online
- Please apply online at www.towneford.com
1. Click on “Info”
2. Click on “Join Our Team”
Job Type: Full-time
Pay: $8,000.00 - $15,000.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- Are you proficient in Reynolds and Reynolds?
Experience:
- Service Writing at a Dealership: 10 years (Required)
Language:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Redwood City, CA 94063 (Preferred)
Work Location: In person
