At Winn Volkswagen, we recognize that service advisors are the unsung heroes of automotive care. You’re the bridge between the technical and the personal, often juggling customer expectations, complex repairs, and tight schedules—all while keeping a smile on your face. We see you, and we’re here to offer you a home where your skills are valued, your efforts are celebrated, and your growth is prioritized.
Why Join Us?
We understand the challenges you face:
- Endless phone calls.
- Misunderstood customer frustrations.
- The delicate dance of translating “car talk” into customer clarity.
At Winn VW, we aim to alleviate those pain points with:
- A supportive team that has your back.
- Processes designed to streamline your workflow, not bog you down.
- Leadership that listens and invests in your success.
Your Role as a Service Advisor
Here, you’ll be more than just an advisor—you’ll be a trusted guide, problem-solver, and key part of our team’s heartbeat.
What You’ll Do:
- Greet customers warmly, creating a welcoming first impression.
- Actively listen to their concerns and translate their words into actionable service requests.
- Explain vehicle service needs in clear, non-technical language, empowering customers to make informed decisions.
- Provide accurate service quotes and set realistic expectations for timelines.
- Collaborate with technicians to ensure seamless communication about diagnostics and repairs.
- Keep customers informed throughout the process, building trust through transparency.
- Celebrate successful repairs and ensure post-service satisfaction with follow-ups.
What You Bring to the Table
You’re a natural at balancing technical expertise with human connection. You thrive in a fast-paced environment and aren’t afraid to tackle challenges head-on.
Skills We’re Looking For:
- A solid understanding of automotive maintenance and repair processes.
- Exceptional communication skills—both for calming frustrated customers and explaining complex repairs.
- Experience using service management systems to keep operations running smoothly.
- Strong organizational skills for managing multiple service orders simultaneously.
- A solutions-oriented mindset to turn challenges into opportunities.
- (Bonus) Knowledge of diesel engines, shocks, struts, and suspension systems.
What We Offer
At Winn VW, we believe in taking care of the people who take care of our customers:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Ongoing training and certifications to keep you at the forefront of the industry.
- A positive work environment that values teamwork, respect, and fun.
- Opportunities for growth and advancement in a thriving dealership.
Let’s Build Something Great Together
If you’re tired of feeling like just another cog in the machine and are ready to be part of a team that truly values your contributions, Winn Volkswagen is waiting for you.
Take the wheel of your career—apply today to become a Service Advisor and help us drive exceptional service experiences!
Job Type: Full-time
Pay: $40,000.00 - $160,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Shift:
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Newark, CA 94560 (Required)
Ability to Relocate:
- Newark, CA 94560: Relocate before starting work (Required)
Work Location: In person
