Position Overview: SP Motorsports is seeking a dedicated and customer-oriented Service Advisor to join our team. The Service Advisor will act as a liaison between customers and the service department, ensuring a seamless and satisfying service experience. The ideal candidate will have excellent communication skills, a passion for motorsports, and a strong understanding of automotive services.
How to Apply: Interested candidates must apply on https://www.spmotorsports.com/careers/application
Key Responsibilities:
Customer Service:
- Greet customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle symptoms and service needs.
- Provide clear explanations of services, repairs, and estimated costs.
- Maintain open communication with customers regarding the status of their vehicles and any changes in service estimates or timing.
Service Coordination:
- Schedule service appointments and coordinate with the service team to ensure efficient workflow.
- Prepare detailed and accurate repair orders, including pricing, timelines, and required parts.
- Assist customers with warranty and service contract inquiries.
- Follow up with customers to ensure satisfaction and address any additional concerns.
Sales and Upselling:
- Identify additional service opportunities and recommend maintenance services or repairs to customers.
- Provide information on product offerings, promotions, and service packages.
- Assist in achieving sales targets by promoting service and parts sales.
Administrative Tasks:
- Maintain accurate records of all customer interactions, service recommendations, and completed repairs.
- Process payments and manage billing inquiries.
- Ensure compliance with company policies, industry regulations, and safety standards.
Team Collaboration:
- Work closely with technicians and parts department to ensure timely and accurate service delivery.
- Communicate effectively with all team members to facilitate a positive and productive work environment.
Qualifications:
- High school diploma or equivalent required; additional education or certifications in automotive technology or business management is a plus.
- Previous experience in a service advisor role or similar customer service position, preferably in the automotive or motorsports industry.
- Strong knowledge of automotive services, products, and repair procedures.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using computer systems and service management software.
- Valid driver's license with a clean driving record.
Personal Attributes:
- Passion for motorsports and the automotive industry.
- Strong problem-solving skills and attention to detail.
- Customer-focused with a friendly and professional demeanor.
- Self-motivated and proactive in identifying and addressing customer needs.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Employee discounts on parts, services, and motorsports events.
SP Motorsports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply: Interested candidates must apply on https://www.spmotorsports.com/careers/application
Job Type: Full-time
Pay: $70,000.00 - $150,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
Work Days:
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Hayward, CA 94545 (Required)
Ability to Relocate:
- Hayward, CA 94545: Relocate before starting work (Required)
Work Location: In person
