Service Advisor

Summit Subaru • Full-time • El Cajon, CA, US • $75k - $100k / year • 1w ago

The Service Advisor acts as the primary point-of-contact for all automotive service matters, and he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.

The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training or experience, and at least one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and writing skills, good time management skills, and appropriate dress, speech, and behavior are all required for this position.

RESPONSIBILITIES

Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems

Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, trainings, and educational classes as required
Helps educate/train new staff members
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required
Post-secondary automotive training or equivalent work experience
One year of dealer-level or large facility experience preferred
ASE certification (or is willing to obtain certification)
Broad scope of automotive mechanical/electrical knowledge
Excellent customer service focus
Neat, clean, and professional appearance
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Unrestricted driver's license and clean driving record
Can drive both automatic and standard-transmission vehicles
Basic computer and internet skills