Description:
The Service Advisor/Writer Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.
Requirements:
Qualifications
Other
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
- spend time indoors in air-fanned/air-conditioned areas.
Sitting
Standing
Walking
Bending, twisting and/or stooping
Kneeling and/or Squatting
Lifting
Reaching and/or lifting overhead
Climbing
Repetitive hand/finger movement
Grasping/grabbing with hands
Pushing and Pulling
Expectations
General Expectations
- Devote himself/herself to ensuring satisfaction to customers.
- Determine management, production and quality requirements by asking questions and listening.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state and local requirements which govern the company’s business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
Job-Specific Expectations
- Determine costs and completion date. Communicate expected repair time to customer.
- Analyze progress to maximize efficiency and maintain high quality of repairs.
- Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
- Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
- Diagnose problems correctly and accurately describe those problems on the repair order.
- Together with the service department manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
- Be available to aid technicians as appropriate if they have having trouble completing service work.
- Produce accurate estimates for wreck and internal repairs.
- Provide cashier transactions when needed.
- Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
- Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
- Start and finalize repair orders for warranty, customer paid, and internal repair.
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Be polite and friendly and greet customers promptly.
- Conduct telephone transactions courteously, and quickly.
- Provide excellent customer service for all customers whether external and internal.
- Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
- Notify customers promptly regarding any delays, changes, or additional work that is required.
- When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
- Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
Benefits
- 5-day work days, Closed on the weekends
- Commissions and bonuses
- Paid time-off
- Holiday pay
- Medical / Dental / Vision and Life insurance
- 401K after 1-year of employment
- Equal opportunity employer
