Service Advisor

Luxury Collection Walnut Creek • Walnut Creek, CA, US • 1w ago

Description:

Duties and Responsibilities:

Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records.
Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
Greets customers and directs them to available technicians.
Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs.
Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers.
Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the Dealership's workflow and schedule.
Calls customers to advise them about service changes or car pick-up times.
Maintains positive customer relationships to ensure repeat business.
Ensures all details on services rendered and costs are related to customers and processes their payments.
Serves as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed.
Knows and practices the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.

Requirements:

Qualifications:

Prior experience in a customer-oriented environment.
Must be capable of working in a fast-paced dynamic environment.
Must be able to pass background check.
Must have good driving record.
Must have Class A (CDL) drivers’ license.
Must have basic knowledge of cars and maintenance.
Must be willing to learn and expand knowledge.

Physical Demands:

Must be able to lift, bend over, and stand.
Must be to carry, push, pull 50 lbs.

Working Conditions:

Must be able to work in an outside environment.
Must be able to drive vehicles both small and big.
May have to work in a noisy environment and in inclement weather conditions.

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