We are looking for a skilled Service Writer to provide technical and mechanical advice on our products, as well as to write technical manuals and technical documentation. You will work closely with our Service Technicians to provide guidance on repairs and preventative maintenance.
As a Service Writer, you will be responsible for the following:
- Provide technical and mechanical advice on our products
- Provide guidance on preventative maintenance and repairs
- Write technical documentation and manuals
- Assist with product improvement projects
- Communicate with customers to answer questions, provide recommendations, and provide customer service
- Write estimates, invoices, and other reports
- Perform routine maintenance tasks (e.g., lubrication, cleaning, replacing parts)
- Keep accurate records and logs of work performed
- Keep tools clean and organized for easy use
- Maintain work area by cleaning; sweeping; mopping; dusting; organizing shelves, shelves; cleaning windows; etc.
- Perform other related duties as assigned (e.g., repair estimates, inventory, purchase orders, etc.)
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
ESSENTIAL DUTIES:
- Maintain Customer Satisfaction Index rating at an acceptable level.
- Ensure that all documents are accounted for.
- Accomplish the forecast that has been established by the dealership management team.
- Greet customers in a timely, friendly manner.
- Schedule appointments
- Obtain customer and vehicle data.
- Test drive the vehicle.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
- Identify the prime service and verify service needs with the customer. • Indicate on repair order the exact repair instructions.
- Provide estimates of labor and parts.
- Obtain customer’s signature on repair order and method of payment.
- Follow-up progress of each repair during the day. Maintain an open line of communication with the customer regarding the status of their vehicle.
- Handle telephone inquiries regarding work in progress or appointments.
- Be responsible for Quality Control; do everything possible to ensure that the vehicle is fixed right the first time.
Job Requirements
- High School Diploma or Equivalent; automotive training a plus.
- One (1) year in a dealership position preferred.
- General knowledge of vehicle mechanical operations.
- Excellent oral and written communication skills.
- Professional appearance.
- Valid in-state Driver’s License and clean driving record.
- SPANISH SPEAKING PREFERRED
WHAT WE OFFER:
- High traffic location
- Tremendous product & inventory
- Ongoing company-wide training
- Positive reputation in the LA region
- Aggressive pay plans
- Growth opportunities
- Professional, enthusiastic & supportive working environment
- Wide variety of benefit choices including Medical, Dental, Prescription, Life Insurance, 401(k) etc.
- We are an equal opportunity employer and a drug-free workplace. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
APPLY TODAY! ASK FOR MIKE VILLANO! You will need to have experience in the following areas:
- Mechanical or Technical Services (e.g., Auto Repair, Body Repair, Electrical Repair)
- Service or Parts Repair (e.g., Lubrication or Filter Replacement)
- Vehicle Maintenance or Repair (e.g., Brake Replacement or Tire Inspection)
- Equipment Maintenance (e.g., Air Filters, Suspension or Steering Wheel Replacement)
- Diagnostic Services (Evaluation of Diagnostic Tools)
- Documentation Services (Writing Technical Documents)
Job Type: Full-time
Job Types: Full-time, Part-time
Pay: $3,625.00 - $15,265.00 per month
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
