As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

RESPONSIBILITIES:

Greet customers promptly in a friendly manner

Obtain customer and vehicle information

Provide excellent customer service to all customers

Clearly report all vehicle symptoms as described by the customer

Establish follow up time

Monitor the progress of each vehicle throughout the day, and updating customers frequently

Explain all completed work and charges to customers

Knowledge, Skills, And Abilities:

High school diploma or equivalent required.

Valid Driver's License.

One year of related experience in the automotive service environment.

One year of sales experience preferred.

Strong verbal communication skills.

Strong customer service skills

Work Remotely

Job Type: Full-time

Pay: $72,000.00 - $240,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

License/Certification:

Driver's License (Preferred)

Work Location: In person

Performance Ford

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Automotive Service Advisor