Experience Service Advisor

Envision Motors Chrysler Dodge Jeep Ram • Full-time • West Covina, CA, US • $9k - $15k / month • 14m ago

Envision Motors Chrysler Dodge Jeep Ram

We are looking for a motivated Experience Service Advisor to join our team! Make up to $15,000 plus Bonuses every month.
It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focus on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. It is our goal to employ the absolute best, most driven, and ethical individuals, who realize that through hard work, one can achieve any goal imaginable.
As Envision Motors continues to rapidly grow, we welcome new employees to grow with us.
Automotive Service Advisor - Job Summary
An Automotive Service Advisor identifies problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Customer service also plays an important part in this role since you will be communicating with clients to understand the issue with their automobile.
Service Advisor – Essential Duties

Listen to customers’ account of issues and symptoms to better understand what the problem is.
Perform inspections to narrow down what the cause of the problem may be.
Verify warranty, insurance, or contract coverage for service.
Calculate and provide customers with an estimate of these expenses for resolving the problem.
Explain the process to clients so they understand what to expect and when their automotive will be repaired.
Record information gathered from each visit in an appropriate database.
Draft order for repair with all information that has been gathered outlined clearly.
Work with supervisors, technicians, and the rest of the team to provide a positive and expedient resolution for clients.

Automotive Service Advisor - Qualifications