Glass Apprentice Technician

Caliber Auto Glass • Full-time • Wilson, NC, US • 3w ago

Job Summary

Glass Apprentice Technicians will learn to repair and replace cracked, chipped, or damaged car windows and windshields while in the field. Working alongside a Mentor, you will gain an understanding of standards and quality processes per Caliber guidelines. This is an entry level position and will be a gateway to the next level through coaching, training, and experience.

Role and Responsibilities

Customer service focused, ability to develop relationships and deliver operational consistency
Willingness to learn and multi-task in a fast- paced automotive environment
Complete assigned training and certifications, to include continuing education courses
Learn replacement procedures of automotive glass
Perform repairs on chipped windshields
Learn how to perform a quality pre and post inspection with customer
May utilize various tools and diagnostic equipment
Complete documentation of repair orders on mobile device
Learn how to remove and install trim panels & interior parts without damaging
Assist mentor technicians in day-to-day job duties
Check in parts and communicate scheduling with urgency
Effectively prioritize and manage your time to complete assigned tasks
Work will be performed outdoors and in shop environments
Clean vehicle of glass debris and/or glass that may be a result of the glass being damaged by impact or repair process, including any excess materials on visible surfaces
Perform a final inspection with the customer and get customers signature on all paperwork as necessary
Complete all administrative duties and payment collection upon completion of job
Accountable for assigned inventory (including vehicles, mobile devices, tools, other equipment provided)
Complete all administrative duties and payment collection upon completion of job
Perform other duties as assigned

Qualifications, Education & Experience

Desire to learn a skilled trade
High school diploma or tech school graduate
Automotive repair experience preferred but not required
Excellent customer service and communication skills
Knowledge and ability to use computers, mobile devices, and related technology efficiently
Self -motivated, positive attitude, with a customer focused vision

Requirements:

Must be at least 21 years of age
Must have a valid drivers license and ability to pass MVR check
Ability to pass a background check
Must be able to lift 60 pounds independently
Travel may be required for continuing education and certification training
Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
Requires frequent driving of company and customer vehicles
Extensive travel within assigned area is expected
May have exposure to fumes, dust, and chemicals
Ability to work in a shop or mobile environment during inclement weather
Required to wear PPE to include but not limited to facial covering, eye protection, gloves