A General Manager (GM) of a collision center is responsible for overseeing the daily operations of an automotive repair facility, ensuring high-quality service delivery, customer satisfaction, and profitability. Here's a breakdown of the key duties and responsibilities typically associated with this role:
1. Operational Oversight:
- Workflow Management: Ensure that the repair process is smooth, efficient, and timely, coordinating between technicians, estimators, and other staff.
- Quality Control: Implement processes and standards to ensure high-quality repairs that meet or exceed customer expectations and industry standards.
- Inventory and Equipment: Manage the ordering of parts, supplies, and maintaining the necessary tools and equipment.
2. Financial Performance:
- Budget Management: Develop and manage the center's budget, controlling costs, and maximizing revenue.
- Profitability Goals: Monitor performance metrics such as revenue, gross profit, labor efficiency, and customer satisfaction, taking actions to improve.
- Reporting: Provide regular financial and operational reports to higher management or owners.
3. Customer Relations:
- Customer Satisfaction: Ensure customers are satisfied with the quality and timeliness of repairs, handling escalations or complaints directly when necessary.
- Sales and Service: Work with customers to explain repair estimates, answer questions, and provide guidance, often in collaboration with estimators.
- Marketing and Sales Strategies: Implement strategies to attract new customers and retain existing ones.
4. Team Leadership:
- Staff Management: Hire, train, and supervise staff, including estimators, technicians, and administrative personnel.
- Scheduling: Organize work schedules to ensure adequate coverage and optimal use of staff resources.
- Performance Reviews: Conduct regular performance evaluations and provide feedback, setting goals for individual and team performance.
- Excellent communication and public speaking abilities
5. Compliance and Safety:
- Regulatory Compliance: Ensure the facility complies with local, state, and federal regulations, including environmental and safety standards.
- Safety Standards: Promote a safe working environment by ensuring that staff follows safety protocols and procedures.
6. Vendor and Insurance Relations:
- Vendor Management: Build and maintain relationships with suppliers for parts, materials, and services.
- Insurance Companies: Work closely with insurance companies to ensure timely approvals, efficient processing of claims, and payment.
7. Technology and Innovation:
- Software and Tools: Utilize collision repair management software to streamline operations, track job progress, and improve efficiency.
- Technological Advancements: Stay updated on industry trends, new repair techniques, and innovations in the automotive repair field.
- Ability to manage inventory effectively
A successful GM in a collision center needs a blend of technical knowledge, business acumen, leadership skills, and customer service expertise.
Qualifications
- Autobody shop experience
- Strong public speaking and communication skills
- Proven track record in retail sales and customer service
- Ability to lead a team and manage GM vehicles effectively
- Experience in outbound sales and sales support
- Knowledge of inventory management and organizational skills
- Bilingual proficiency in Spanish is a plus
Job Types: Full-time, Contract
Pay: $70,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Performance bonus
- Yearly bonus
Experience:
- Auto estimating: 5 years (Required)
Ability to Commute:
- Hayward, CA 94544 (Required)
Ability to Relocate:
- Hayward, CA 94544: Relocate before starting work (Required)
Work Location: In person
