Compensation:
- Highly Competitive Base Salary
- Residual, Uncapped Commission
- Top 1/3 of Service Managers averaged over $95,000 in total compensation in 2023
- Average Tenure for the Meyer Sales Force is 7 years
- Company vehicle with fuel card and vehicle maintenance card
Benefits:
- Fantastic company culture with a work hard, play hard mentality
- 13-week comprehensive training program
- Work out of a home office
- Competitive Benefits package
- Annual President’s Club trip for top performers
- 401(k) with company match
- Opportunity for career advancement with a rapidly growing company
Job Summary:
Meyer Lab is a US-based and industry leading chemical manufacturer. We are proud of our family-oriented, employee-friendly environment, and pride ourselves on the talents and experience of our valued employees. Come join our team today as a Service Manager in the Boise, Idaho market. As Service Manager, you will be responsible for nurturing customer loyalty by providing excellent customer service through ongoing maintenance and repair services. Service Managers are responsible for managing the end-to-end service and product reorder process, leading resolution of escalations, tracking overall customer health, and pursuing cross-selling/upselling opportunities to grow existing business.
Job Duties:
- Drive Account Expansion – nurture and expand relationships within customer accounts to uncover cross-sell/upsell opportunities. Build and maintain brand presence and loyalty within assigned accounts and propel displacement of competitors.
- Customer Service and Maintenance – Maximize customer success outcomes leveraging Meyer’s products and expertise. Build and execute on account plans to drive seamless product delivery and increase account penetration. Conduct regular account reviews with customers to ensure continued understanding of their needs and uncover new opportunities.
- Customer Renewal & Retention – Orchestrate the reorder process independently while strategizing on upsell and cross-sell opportunities for account growth.
- Average 6-8 customer calls per day
- Perform manual and physical tasks daily
- Administrative duties include order processing, building the service calendar, updating notes and entering sales orders through our CRM (Netsuite). Additional duties include, but are not limited to, inventory & Accounts Receivable management
- Blue Collar/White Collar – boots and blue jeans while dealing with executives
- Travel up to 250-mile radius in territory weekly
- Potential for 2 overnights a month
Territory Coverage:
This position services the state of Idaho, Montana, and Eastern Washington.
Required Qualifications:
- Minimum of 3-5 years of quota-carrying sales experience as an account owner at a chemical company or similar industrial type industry.
- Track record of increasing account penetration.
- Proven ability to cultivate relationships with an industrial customer base.
- Excellent leadership and strong ability of working with and indirectly managing sales support colleagues.
- Must currently have or be able to obtain and maintain CDL-C within the first 90 days of employment.
- Must have or be willing to obtain a Hazardous Materials Endorsement.
- Excellent work history
- Must be able to lift up to 50lbs regularly and capable of climbing at heights with proper safety equipment provided.
- Strong organizational skills, attention to detail and accuracy
- Mechanical Aptitude to include minor Electrical & Plumbing
Company Info:
Meyer is a US-based chemical manufacturer focused on delivering customized industrial cleaning programs that address our customers’ most critical needs. Our commitment to providing tailored solutions, expert installation, and unmatched service has not changed in the 45+ years we’ve been in business. Our substantial growth, innovative solutions and exceptional products have positioned Meyer as the industry leader – but what truly distinguishes us is our company culture, dedication to service, and effort we put into building relationships with our customers. Meyer is recognized among industrial, flexographic, food processing, transportation, and distribution center users as having value added, premium products and systems. Every individual we add to our team must embody our core values – People, Passion, Performance, Perseverance & Purpose. To learn more about our company, team, and core values, visit our website at www.meyerlab.com.
Join our team, apply today!
Meyer Lab is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Job Type: Full-time
Pay: $60,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Do you have or are you willing to obtain a CDL-C license within your first 90 days of employment?
Experience:
- Field service: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Account management: 1 year (Preferred)
- Sales: 1 year (Preferred)
Ability to Relocate:
- Meridian, ID: Relocate before starting work (Required)
Work Location: In person
