Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in The Treasure Valley. We are looking for a Shop Foreman to join our Meridian Ford Service team. Our Service Department is a fast-paced environment serving clients throughout the community.
Job Summary:
The Automotive Service Department Shop Foreman is responsible for overseeing and coordinating the daily operations of the service department. This role involves supervising technicians, ensuring high-quality repairs and services, managing workflow, and maintaining customer satisfaction. The Shop Foreman will act as a key liaison between service technicians and management, ensuring that all service work is completed efficiently, accurately, and in compliance with company standards.
Key Responsibilities:
- Supervision and Leadership:
- Oversee and mentor service technicians, providing guidance and support to ensure efficient and high-quality work.
- Schedule and assign work to technicians, balancing workloads and optimizing productivity.
- Conduct regular performance evaluations and provide feedback for continuous improvement.
- Quality Control:
- Review repair orders and technician work to ensure accuracy and completeness.
- Inspect completed repairs and services to guarantee they meet company standards and customer expectations.
- Address and resolve any technical issues or discrepancies in repair work.
- Customer Service:
- Act as a point of contact for customer concerns related to service quality or repair issues.
- Ensure that all customer interactions are handled professionally, and that customer satisfaction is maintained.
- Assist in developing strategies to enhance the customer service experience and address customer feedback.
- Workflow Management:
- Monitor and manage service department workflow to ensure timely completion of repairs and services.
- Coordinate with the service manager to develop and implement processes for improving efficiency and productivity.
- Maintain and manage inventory of parts and tools to ensure that technicians have the necessary resources.
- Compliance and Safety:
- Ensure that all work is performed in accordance with industry safety standards and regulations.
- Maintain a clean and organized work environment, adhering to health and safety protocols.
- Keep up to date with manufacturer service procedures and technical updates.
- Training and Development:
- Provide training and development opportunities for technicians to enhance their skills and knowledge.
- Stay current with automotive technology and repair techniques to effectively lead and support the team.
Qualifications:
- Experience: Minimum of 5 years of experience as an automotive technician, with at least 2 years in a supervisory or leadership role.
- Education: High school diploma or equivalent; ASE certification or similar credentials preferred.
- A valid driver’s license a good driving record are required.
- Skills:
- Strong leadership and team management abilities.
- Excellent diagnostic and problem-solving skills.
- Proficient in automotive repair techniques and technology.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
Working Conditions:
- Full-time position.
- Work is performed in a shop environment with exposure to automotive repair equipment and materials.
- May require standing for extended periods and lifting heavy object.
If you are looking for a rewarding career, we would like to meet you and start something great! To apply, please follow the link to our job board site.
