Summary: The Service Advisor is responsible for gathering and interpreting information on vehicle condition from the Service Technicians in order to advise the customer on recommended or urgently required services and communicate this information in a professional manner, explaining the benefits of services and the potential outcomes of postponing repairs.
Responsibilities include:
- Greeting customers promptly in a friendly manner displaying care and concern for their vehicle, time, and personal satisfaction during their service visit.
- Reviewing history and current vehicle data with the customer to promote required service and recommendations, along with monthly service specials.
- Securing agreement from customers before maintenance and/or repairs are performed; cover cost estimate; and approximate time when the vehicle should be ready.
- Explaining to customers the nature of any mechanical problems or issues.
- Obtaining diagnostics and estimates through communication with technicians.
- Accurately document client concerns, initial costs and contact information on the repair order.
- Handling telephone inquiries and return phone messages promptly.
- Keeping a daily log of repair orders written, status as well as carryovers.
- Answering any questions, reviewing work performed and explaining charges and coverage to customers picking up their vehicles.
- Explaining optional services, warranty information and policies to customers.
- Reviewing upcoming maintenance requirements with customers in an effort to promote customer satisfaction and loyalty.
- Notifying customers when back order parts become available and scheduling vehicle for required work.
- Striving for and maintaining a high Customer Satisfaction Index score.
- Other duties as required by management.
Note: This job description is not exhaustive and may be subject to change or modification as needed.
Requirements:
- Able to work well under pressure with strong attention to detail.
- Able to work and run a computer efficiently.
- Experience in customer service and ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Able to effectively communicate and respond quickly to customer inquiries.
- Highly flexible with ability to work effectively in a diverse working environment.
- Strong work ethic and positive team attitude.
- Must have valid driver’s license.
· Experience with automotive dealership software (i.e., CDK & MyKaarma) considered an asset.
We believe that our strongest resources are our team and offer the following:
· Competitive Compensation Plan
· Full benefits package including health, dental, vision, etc.
· Opportunities for professional growth and development
· Positive team atmosphere
· Excellent management support
· And more…
Job Type: Full-time
Pay: $6,000.00 - $10,000.00 per month
Benefits:
- Employee discount
- Health insurance
- Vision insurance
Work Days:
- Monday to Friday
- Rotating weekends
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- San Rafael, CA 94901 (Required)
Work Location: In person
