The Automotive Service Greeter is responsible for welcoming and assisting customers who bring their vehicles in for service. They serve as the first point of contact, ensuring a positive and efficient experience for all customers.
Responsibilities
- Customer Greeter: Greet customers promptly and courteously upon arrival, making them feel welcome and valued.
- Service Appointment Scheduling: Schedule service appointments based on customer needs and availability, ensuring optimal efficiency for the service department.
- Vehicle Intake: Gather necessary information about the customer's vehicle and service requirements, including mileage, previous service history, and specific concerns.
- Vehicle Inspection: Perform a basic inspection of the vehicle, noting any visible damage or issues that may require additional attention.
- Customer Communication: Keep customers informed about the status of their vehicle throughout the service process, providing updates and addressing any questions or concerns.
- Administrative Tasks: Complete necessary paperwork, including service orders, customer information forms, and warranty claims.
- Facility Maintenance: Assist in maintaining a clean and organized service department, ensuring a positive customer experience.
Qualifications
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- High school diploma or equivalent.
- Strong customer service skills, with a focus on courtesy, professionalism, and empathy.
- Excellent communication and interpersonal skills, both verbal and written.
- Ability to work efficiently and multitask in a fast-paced environment.
- Basic computer skills, including proficiency in Microsoft Office applications.
- Valid driver's license.
Physical Requirements
- Ability to stand and walk for extended periods of time.
- Ability to lift and carry objects, up to 50 pounds.
- Ability to bend, stoop, and kneel.
- Ability to work in a garage environment, which may include exposure to noise, chemicals, and varying temperatures.
Benefits of Working at Swickard
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
