Company Details:
Berkley North Pacific is a regional insurance company that offers niche products and specialized coverages through local independent agency partners. We differentiate ourselves in the marketplace with our customer-obsessed approach that exceeds timeliness and responsiveness expectations. With local leadership, conversational underwriting, and responsive claims services, we truly are relationship driven. Our mission is to provide financial protection to our customers by offering premier insurance solutions, products, and services through our select independent agents. BNP is a proud member of W. R. Berkley Corporation, a Fortune 500® company. While we are regionally focused, we have the security and financial backing of one of the largest commercial lines’ writers in the United States.
In 2023, BNP was named in the annual Best Places to Work in Insurance program, which recognizes employers for their outstanding performance in establishing workplaces where employees can thrive, enjoy their work and help their companies grow.
This role will be based in our Meridian, ID office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
Responsibilities:
As an Auto Claims Representative, you will investigate and resolve non-injury commercial vehicle and property damage claims in a prompt manner. You'll determine coverage, reserves, liability and damages and reserves. This role negotiates settlement or resolution of claims. We'll trust you to provides internal and external customers with prompt, courteous, accurate service.
What you can expect:
- Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
- Internal mobility opportunities
- Visibility to senior leaders and partnership with cross functional teams
- Opportunity to impact change
- Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education
We'll count on you to:
- Examine policies, contracts and claim forms to determine coverage. Investigate loss, evaluates exposures, establish accurate reserves and negotiate settlement on high-frequency, low-severity claims. Accurate payment issuance within established authority level. Re-evaluate exposures and reserves during life of the claim.
- Provide customer service and assistance through duties relating to incoming/outgoing correspondence and communications.
- Answer general calls for the claim department and assists caller or directs caller to appropriate claims staff.
- Resolve insured, broker and claimant inquiries with exceptional customer service.
- Correctly enter claim data into claim systems for documentation purposes.
- Collaborate with other departments on claim files in subrogation, special investigation and salvage recovery.
- Obtain required state adjuster licensing.
- Training opportunities for claim handling including but not limited to general liability, bodily injury, property and litigated claims in order to prepare for further advancement and responsibility.
- Provide back up of other claims department duties.
- Handle special projects and tasks as assigned.
Qualifications:
What you need to have:
- Two years related experience and/or training or equivalent combination of education and experience
- Ability to work in a fast-paced decision-oriented environment
- Strong time management and organizational skills and ability to manage multiple tasks
- Accuracy and attention to detail
- Meeting all established deadlines
- Communicate with a high level of professionalism with internal and external customers
- Ability to negotiate
What makes you stand out:
- Bachelor’s degree preferred
- Flexible team player
Customer service obsessed
- Pursuit of advanced insurance education desired, e.g. AIC, AINS, CPCU, etc.
Additional Company Details: We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details: Sponsorship not Offered for this Role
