Time Type : Full time
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Posted : 12 Days Ago
Job Requisition ID : R72803
Dealership :
L0248 Diablo Subaru of Walnut Creek
Diablo Subaru of Walnut Creek
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Responsibilities :
As a Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests;
verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service / repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keep customers informed of service specials, completion times, and service expenses.
Qualifications :
- Previous Service Advisor experience, preferred.
- Prior experience as an automotive technician a plus.
- A team player who is focused on providing exemplary customer service.
The Annual Estimated Earnings Range is $66,560.00 to $146,400.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
We offer best-in-class industry benefits :
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.
We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
About Us
At Lithia & Driveway, we stand by our mission of Growth Powered by People , as we build a workplace that ignites ideas and opportunities to Earn Customers for Life .
Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online, or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE : LAD). Drive your career forward with roles in Sales, Finance, Service, Technology, and Corporate.
With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
J-18808-Ljbffr
Last updated : 2024-10-06
