Service advisor

Lithia Driveway • Full-time • Walnut Creek, California, US • 1m ago

Dealership :

L0248 Diablo Subaru of Walnut Creek

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Diablo Subaru of Walnut Creek

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Responsibilities :

As a Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests;

verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service / repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.

Qualifications :

Previous Service Advisor experience, preferred.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.

This is a performance-driven position, eligible for short-term and / or long-term incentives as part of total compensation, which includes commissions of : Individual Sales, Individual Gross Profit, and bonuses based on : Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.

The Annual Estimated Earnings Range is $66,560.00 to $146,400.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

We offer best in class industry benefits :

Competitive pay
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.

We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).