Reconditioning Settlement Advisor
Company Overview:
Join the dynamic team at Transport Enterprise Leasing, LLC (TEL), a thriving company with two decades of success. We are faith-based and believe in the golden rule of treating others the same way we want to be treated. Our headquarters are nestled in the scenic Lookout Valley area of Chattanooga, TN, and we also operate an equipment reconditioning center in Greenfield, IN. As a finance company, TEL is dedicated to supporting hardworking transportation professionals, providing a range of services for both fleet owners and owner-operators. Our commitment to world-class customer service sets us apart. Explore our journey and services at www.tel360.com. Partner with TEL for a rewarding career in a rapidly growing industry!
Position Purpose:
The Reconditioning Settlement Advisor is a vital member of our equipment reconditioning team. The Reconditioning Settlement Advisor plays a crucial role in evaluating, documenting, and estimating repairs required for class 8 tractors and trailers as they are returned from lease. This individual has a keen eye for accurately assessing damaged equipment and a collaborative mindset to work closely with our internal team in achieving common goals.
Position Responsibilities:
- Continuously learn, share, and implement improvements in all processes and responsibilities as needed to enhance effectiveness of providing world class service and support.
- Oversee the reconditioning settlement process for assigned equipment.
- Understand various customer equipment agreements and TEL return standards, demonstrating the ability to apply the information to the final settlement.
- Use information and judgment to create a Customer Damage Summary that serves as a final settlement with the customer on the assigned equipment.
- Accurately distribute and execute the final invoicing, utilizing a solid understanding of the accounting process.
- Track and report profit/loss for assigned equipment.
- Collaborate with sales and other functional departments as required.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
- Fulfill other responsibilities as required to meet business needs.
Knowledge, Skills, and Abilities:
- High School Diploma or equivalent.
- A minimum of 5 years’ experience writing or reviewing estimates.
- Above average computer proficiency.
- Demonstrate the ability to build and maintain collaborative and effective cross-functional working relationships.
- Take ownership of assigned work projects.
- Apply critical thinking skills to effectively analyze information and form judgments.
- Possess a Customer Service mindset and familiarity with settlement processes.
- Exhibit strong time management and record-keeping abilities.
- Demonstrate the ability to concentrate and accomplish tasks despite interruptions.
- Multitask effectively, performing a variety of tasks simultaneously.
- Proficiently use computers and business machines.
- Collaborate effectively as a team player.
Benefits:
- 100% employer paid medical and dental (single and family coverage) premiums through BlueCross BlueShield of TN.
- HSA with $800 annual employer contribution
- Voluntary Life, Short- and Long-Term Disability
- 8-week paid family leave
- PTO
- 11 Holidays (including birthday and floating holiday)
- Paid day off on Veterans Day for Veterans
- 401(k) with up to 4% employer match
- Profit Sharing (some exclusions apply)
- Retirement Pay Program
- Years of Service Cash Incentive
- Smart Dollar financial wellness program
