Job Description :
Location : 2399 Auto Mall Parkway, Fairfield, CA 94533
Top Producer range : $87,000.00 to $1250,000
1st year in the business range : $75,000.00 to $110,000.00
Work Schedule : Monday through Saturday with one day off during the week,
Full-Time.
- Building rapport with guests and creating long-term relationships will be key to your success. Our Service Advisors are the customer's first point of contact on vehicle servicing;
- they initiate automotive services and repairs by ascertaining performance problems and services requested; verifies warranty and service contract coverage;
develops estimates; creates repair orders; and maintains customer rapport and records; at all times providing an exceptional customer experience.
We're looking for someone with a strong work ethic and a passion for delivering outstanding customer service. If you're a high achiever looking for a collaborative team environment and have a passion for delivering the highest level of customer service, this is the job for you!
Why Fairfield Automotive :
- Opportunity for professional development and growing your career at any of our three rooftops
- A competitive compensation package that rewards high-performers
- Employees are eligible for discounts on vehicles, parts, and service
- On-site Gym / Gym Reimbursement
What you will do :
- Punctual and regular attendance.
- Initiate automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, develops estimates, writes repair orders, and maintains customer rapport and records.
- Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by working with the Parts Department and Technicians to cost materials, supplies, and labor.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures from customers on repair orders.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Deliver exceptional customer service to 100% of the customers 100% of the time. Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times.
Promptly follow-up with customers and fully answer their questions and address their concerns.
- Address customer complaints immediately.
- Follow company-approved operational procedures, including plate, key and lot management procedures.
- Continually maintain and upgrade Product Knowledge of the products and services the company sells and of competing products and services.
- Strive for harmony and teamwork with all other departments.
- Responsible for customer data privacy; keeping computers and files protected.
- Practice safe work habits, and follow the company's safety policies.
- Perform other duties as may be assigned by management.
- Model professionalism and approach all situations as a representative of the company.
What we are looking for :
- Excellent communication, presentation, and interpersonal skills
- Experience in product or retail sales preferred
- Competitive drive
- Previous experience is preferred but not required
- A heart for customer care and demonstrated ability to provide excellent customer service
- Availability to work retail hours including Saturdays and holidays
- High School Diploma or equivalent required
- Valid Driver's License
- Clean driving record with minimal accidents, points or moving violations
- Proficient in : Google Suite, Social Media posting,CRM database, and other automotive software products as required
Company Benefits :
- Comprehensive medical, dental and vision coverage - active on the 1st following 30 days of employment
- Health Savings Account
- Company provided life insurance
- Paid vacation, sick, and bereavement
- 401(k) with company match
- Aflac : Accident, Short-Term Disability, Critical illness, Term life, Cancer / Specified-Disease, and hospital indemnity insurance
- Employee Assistance Program that offers counseling, financial or legal sessions
Education, Experience, and Certification :
- High School Diploma, College Degree or 3 plus years of equivalent work experience.
- The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
- Must possess and maintain a valid driver's license.
- Must possess and maintain an acceptable Motor Vehicle Record (MVR).
- Ability to drive manual transmission vehicles.
- Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards.
Fairfield Automotive Partners is an Equal Opportunity Employer.
Last updated : 2024-09-28
