Position Title:
Body Shop Admin Cashier/Reception
Job Code:
BODYADMN
Department:
Body Shop
Department #:
0235
Reports To:
Body Shop Manager/Director
FLSA Status:
Non-Exempt
Collision 24 is now conducting interviews in the Brockton area for an experienced Body Shop Administrator
$20-$28 an hour depending on experience
Ed Kardon's 24 Auto Group is one of New England's fastest growing, family-owned automotive groups. We currently represent Nissan, Chrysler, Dodge, Jeep, Ram, Subaru, Buick, GMC and Infiniti products. With 11 dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence, Plymouth and Westborough, we are well-positioned to meet the transportation needs of our current and future owners.
Qualifications
- 2-5 years clerical Body Shop experience
- Excellent Customer Service Skills
- Good Written and Communication Skills
- Highly Organized, with the Ability to Multitask
- Reynolds and Reynolds and CCC knowledge preferred
What We Offer
- Medical, Dental, Vision, Life, Disability insurance options
- 401K Plan
- Vacation and Sick time
- Growth Opportunities
- Paid Training
- Discounts on products and services
Position Summary:
The Body Shop Administrator/Cashier/Receptionist is responsible for the collection of payment for all customer invoices generated from the body shop as well as overseeing, coordinating, and organizing repair records, AR, and office supplies in a manner that is consistent with Route 24 Auto Group’s core philosophies, principles, and values.
The Cashier/Reception-Service will be held accountable to:
- Greet clients in a friendly and profession manner.
- Answer the telephone, transfer calls to the people requested or best suited to take the call and take written messages when the needed personnel are not available.
- Responsible for scheduling of all customer drop offs as well as coordinating tows for customers.
- Updates rental agreements in ARMS on a daily basis and codes all rentals "back at shop" when customer drops off.
- Responsible for loaner vehicle management.
- Responsible for contacting the insurance company for work authorization and direction to pay.
- Opens all repair orders for all customers.
- Creates all new folders for each customer, hands off to Body Shop Manager so the work can be properly dispatched.
- Prompt Email communication to the body shop manager when car is completed so that Ros can be closed, insurance carrier is notified, loaner (if any) is turned in, and final payments are collected promptly.
- Tracks all insurance payments multiple times per day to insure we are receiving proper payments.
- Accurately collect the total charges from the customer in cash, check or credit card and accurately post to the correct Repair Order (RO).
- Thoroughly inspect every repair order and/or parts invoice for proper completion, legibility, and accuracy prior to presenting to the customer.
- Responsible for updates in the Information Management System for every step in the repair process. Updates on claims for insurance carrier as well as business operations.
- Properly document all cash, charge, insurance, and check transactions according to the policies established by the Controller and or Accounting Office and accumulate all repair orders and parts invoices closed during the business day to the business office daily.
- Handle and account for the cash in and out in the assigned money box daily.
- Properly deposit cash, checks, credit card slips to the safe at the conclusion of your shift as directed by management.
- Control the keys associated with completed repair orders, return customer’s keys to them after their bills are paid and direct customers to where they may find their vehicle.
- File repair orders as directed by service department management or Controller.
- Submit any sublet bills associated with repair orders to the Accounting Office.
- Perform any other administrative tasks as directed by management.
- Conduct yourself professionally while in the workplace
- Treat each customer and co-worker with kindness and respect
- Other tasks as needed
