DESCRIPTION
As one of Planet's customer service representatives in the service department, you will greet customers who need their vehicles serviced, help them get checked in, answer phones and set up appointments, provide loaner cars to customers (including driving cars around the lot), and pitch in, as needed, to keep the service department running smoothly. You will spend a lot of time working with customers on the phone and in person, and you will collaborate with most of the Planet service team. You'll be on your feet a lot, so you won't get bored and you won't be stuck at a desk all day!
SCHEDULE
The typical schedule is full time, approximately 40 hours over four days a week, with three days off in a row. Preferred hours are 12-8 Tuesday through Thursday, Friday 8-7, and Saturday 8-5. Sundays and Mondays off. We can modify the schedule somewhat to fit your schedule.
EXPERIENCE
Prior automotive or rental agency experience is not required, but is helpful. The more you know about dealerships and vehicles, and the more passion you have for them, the less training you will require. But we will train the right person.
THE RIGHT PERSON
The ideal candidate likes cars, is friendly, eager to learn new things, likes to be busy, has an upbeat attitude about life, can handle the occasional grumpy customer, enjoys the pleasure of delighting customers, is smart, professional, and polished. We are looking for those who see a career in our business, not just a job until something else comes along. You need a reasonable driving record because you will be driving company and customer vehicles around the lot, and occasionally on the roads. If you like providing good customer service, you'll enjoy this job a lot.
GROWTH OPPORTUNITIES
Because we promote almost exclusively from within, this position is the first place we look when we have an opening in the service department with more income and responsibility. Most of our current team, including our service manager, started in a similar position and grew along with us.
ABOUT THE DEALERSHIP
The car business doesn't have a great reputation, but before you think you know what kind of people we are, read on. We are unlike any other dealership in this business. We are the "undealership," the alternative to the tricks and games found at other stores. To learn more about our philosophy, visit: http://www.planetsubaru.com/top-reasons.htm. We have minimal turnover compared to the industry average, and the longevity of our team members says a lot about the quality of life here.
A GREAT PLACE TO WORK
Selected from over 20,000 nationwide, Planet was twice named to the Automotive News Top 100 Best Dealerships to Work For. And the Boston Globe selected Planet Subaru EIGHT times from thousands of local companies as a Top Place to Work.
COMPENSATION
$20 per hour. Generally, there won't be many hours scheduled beyond forty per week, but any hours over forty pay time-and-a-half ($30 per hour). We offer the benefits you would expect of an award-winning workplace, including health insurance, partial 401k matching, etc.
LOCATION
Planet Subaru is located in Hanover, approximately 20 minutes southeast of Boston.
DIVERSITY LIKE YOU READ ABOUT
Typical dealerships do not reflect the diverse communities they serve. At Planet, people traditionally excluded from the auto industry represent the majority of our team. We develop elite professionals recruited from the broadest cross-section of society. On our Planet:
· Women, including several managers, excel in all departments;
· Veterans and active-duty military service members serve country and customers;
· Team members join us from varied ethnic and racial backgrounds;
· We hire people of all ages;
· We've promoted Pride since the day we opened in 1998.
Would you like to join this inclusive team, and have fun in a business overflowing with opportunities? We want you to apply!
TO APPLY
Please email your resume with a brief note about your interest in the position. We read every cover letter and resume, and we will respond to qualified applicants with a detailed list of FAQ's. Thank you for your interest in Planet Subaru!
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's license with good driving record (Preferred)
Work Location: In person
