Automotive Service Advisor: ALL NEW VOLVO DEALERSHIP AND VOLKSWAGEN IN CERRRITOS (2250):

McKenna Volkswagen • Full-time • Cerritos, CA, US • 4d ago

Job Duties *(include but are not limited to):*

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

*Other duties as assigned*

Job Requirements*(included but not limited to):*

Excellentcommunication skills including the ability to effectively communicate in person, over the phone and in writing
Ability to operate an automobile, including one with manual transmission
Valid U.S. Driver's license
Must be willing to submit to a pre-employment background check and drug screen
Clean driving record needed
Applicants must have the ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously
Applicants must be detail-oriented and well organized
Experience with ADP or similar Dealer Management Systems preferred
Experience with Microsoft Word, Outlook and Office applications preferred
Outstanding customer service skills
Sales or retail experience preffered