Service Advisor

Location: Chrysler Dodge Jeep Ram of National City, San Diego
Department: Service

About Us:

Perry Chrysler Dodge Jeep Ram of National City is a trusted dealership in the San Diego area, known for delivering top-notch customer service and high-quality automotive care. We are committed to creating a welcoming and dynamic workplace where our team members can thrive and grow.

Position Overview:

We are seeking a customer-focused and detail-oriented Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for our customers, ensuring their vehicle service needs are met with professionalism and care. You will play a vital role in creating a positive service experience while helping to maintain the efficiency of our service department.

Key Responsibilities:

Customer Engagement: Greet customers warmly, listen to their concerns, and gather information about their vehicle's needs.
Service Coordination: Recommend appropriate maintenance and repair services based on the customers description and technician findings.
Estimate Preparation: Provide accurate and transparent cost and time estimates for services and repairs.
Communication: Keep customers informed throughout the service process, updating them on the status of their vehicles and any changes to the repair plan.
Selling Opportunities: Identify and recommend additional services or products that will enhance the performance and longevity of the customers vehicle.
Service Documentation: Maintain detailed records of service work, including customer concerns, technician recommendations, and service approvals.
Team Collaboration: Work closely with service technicians, parts specialists, and management to ensure seamless workflow and customer satisfaction.
Customer Satisfaction: Resolve any customer complaints promptly and professionally, striving to exceed their expectations.

Qualifications:

Prior experience in a customer service role, preferably in an automotive dealership or service center.
Strong communication and interpersonal skills.
Ability to multitask and manage a fast-paced workflow.
Basic understanding of automotive maintenance and repair services.
Proficiency in dealership management software (DMS) is a plus.
High level of professionalism, integrity, and attention to detail.

Preferred Qualifications:

Previous experience as a Service Advisor in a Chrysler Dodge Jeep Ram dealership is highly desirable.
Knowledge of Mopar parts and services is a plus.
ASE Certification or equivalent automotive knowledge.

Benefits:

Competitive pay structure, including performance-based incentives.
Comprehensive benefits package, including health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities and career growth within the dealership.

How to Apply:

If you are passionate about providing exceptional customer service and enjoy working in a dynamic, fast-paced environment, wed love to hear from you! Please submit your resume.

Chrysler Dodge Jeep Ram of National City is an Equal Opportunity Employer.

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