Service Advisor

Location: Chrysler Dodge Jeep Ram of National City, San Diego
Department: Service

About Us:

Perry Chrysler Dodge Jeep Ram of National City is a trusted dealership in the San Diego area, known for delivering top-notch customer service and high-quality automotive care. We are committed to creating a welcoming and dynamic workplace where our team members can thrive and grow.

Position Overview:

We are seeking a customer-focused and detail-oriented Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for our customers, ensuring their vehicle service needs are met with professionalism and care. You will play a vital role in creating a positive service experience while helping to maintain the efficiency of our service department.

Key Responsibilities:

Customer Engagement: Greet customers warmly, listen to their concerns, and gather information about their vehicle's needs.
Service Coordination: Recommend appropriate maintenance and repair services based on the customers description and technician findings.
Estimate Preparation: Provide accurate and transparent cost and time estimates for services and repairs.
Communication: Keep customers informed throughout the service process, updating them on the status of their vehicles and any changes to the repair plan.
Selling Opportunities: Identify and recommend additional services or products that will enhance the performance and longevity of the customers vehicle.
Service Documentation: Maintain detailed records of service work, including customer concerns, technician recommendations, and service approvals.
Team Collaboration: Work closely with service technicians, parts specialists, and management to ensure seamless workflow and customer satisfaction.
Customer Satisfaction: Resolve any customer complaints promptly and professionally, striving to exceed their expectations.

Qualifications:

Prior experience in a customer service role, preferably in an automotive dealership or service center.
Strong communication and interpersonal skills.
Ability to multitask and manage a fast-paced workflow.
Basic understanding of automotive maintenance and repair services.
Proficiency in dealership management software (DMS) is a plus.
High level of professionalism, integrity, and attention to detail.

Preferred Qualifications:

Previous experience as a Service Advisor in a Chrysler Dodge Jeep Ram dealership is highly desirable.
Knowledge of Mopar parts and services is a plus.
ASE Certification or equivalent automotive knowledge.

Benefits:

Competitive pay structure, including performance-based incentives.
Comprehensive benefits package, including health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities and career growth within the dealership.

How to Apply:

If you are passionate about providing exceptional customer service and enjoy working in a dynamic, fast-paced environment, wed love to hear from you! Please submit your resume.

Chrysler Dodge Jeep Ram of National City is an Equal Opportunity Employer.

PERRY FORD LINCOLN OF SAN LUIS OBISPO

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