Position Purpose
The Sales Consultant is responsible for sales of new and pre-owned vehicles to customers within the assigned Dealership.
Essential Duties and Responsibilities
- Meet and greet guest promptly, and in a friendly and professional manner.
- Knows understands and adheres to federal, state and local laws which govern retail auto sales.
- Maintain product knowledge through dealer training and self-study.
- Strives to meet sales goals by meeting and greeting potential customers as they enter the showroom; contacting previous customers and seeking referrals; responding to emails, telephone calls and faxes and developing outside networking relationships.
- Identify customer’s automotive needs.
- Have knowledge and answer any questions the customer has regarding vehicles they express an interest in.
- Set up and conduct demos as requested by the customer insuring clients do not drive demonstration vehicle on lot observing safe driving at all times.
- Prepare a sales proposal for the vehicle(s) the customer requests.
- Finalize any sale with the customer.
- Ensure vehicle purchased is ready at the appointed time for the customer to pick up
- Follow up sale to determine customer satisfaction and re-enforce the sales experience.
- Utilize the Dealership’s CRM follow-up system to ensure ongoing communication with the customer; thereby ensuring customer satisfaction, encouraging repeat business with the customer and earning referrals.
- Maintain a professional and business-like standard of dress consistent with the dress code requirements of the Shelly Automotive Group and/or specific dealership.
- Know and follow work schedule arriving to work on time.
- Maintain work areas keeping offices clean and organized at all times.
- Log all floor and telephone customers accurately into CRM system.
- Ensure all paperwork is accurate and complete.
- When required, follow through diligently to ensure all stipulations and requirements are complete for timely approval and funding of deals.
- Thorough test-drives on planned circuit, attending every demonstration. Obtain valid driver’s license before demonstration and verify that guest’s information is accurate.
- Personally inspect vehicle to ensure it is properly detailed, all functions are operating and it is ready for delivery.
- Introduce Customer to Service and Parts Department and Service Advisor if possible.
- Safeguard customer and Dealer information per established policy.
- Complies with all safety rules as outlined in the Injury Illness and Prevention program. Using all appropriate safety and personal protection equipment as required.
- Maintain proper display, returning all demo vehicles to their proper place.
- Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
- Must maintain accurate attendance records “clocking in and out”.
- Exemplifies organizational culture and holds others in department accountable for doing the same.
- Other related duties as may be assigned.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Paid Training:
Management:
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $32,240.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Sales Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
