Duties and Responsibilities:
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Follows up on back-ordered parts.
- Makes sure all internal requests for parts are billed on service repair order.
- Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices and special-order parts.
- Keeps front and rear counter areas clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Other tasks as assigned.
Qualifications:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Working Conditions:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an automotive shop.
Salary/Pay: $16.00 per hour/up to $72K Per Year
Job Type: Full-time
Pay: $33,280.00 - $72,000.00 per year
Benefits:
- 401(k) matching
- Flexible schedule
Schedule:
Ability to Commute:
- Walnut Creek, CA 94596 (Required)
Work Location: In person
