Technical Service Advisor - Johnstone Supply Sacramento

Johnstone Supply • North Highlands, CA, US • $80k - $100k / year • 2w ago

Join Our Team and Make an Impact!

At Johnstone Supply, we’re not just about selling products—we’re about empowering our customers, providing top-tier support, and delivering excellence every step of the way. If you’re passionate about hands-on training, solving technical challenges, and building strong customer relationships, we want YOU!

Your Role in Our Success

Training: Drive Business Growth

Be a key player in acquiring new business by showcasing your expertise in equipment training.
Travel to dealer locations to deliver engaging, hands-on technical training for new and existing partners.

Technical Support: Be the Hero

Tackle incoming support calls, troubleshoot systems like a pro, and guide customers with confidence and a smile.
Bridge the gap between customers and factory support, ensuring seamless communication.
Roll up your sleeves and visit job sites to solve technical puzzles in the field.
Keep product reports and warranty claims sharp and on time, ensuring smooth operations.
Manage defective equipment (DOA) with skill, repairing items for resale and reducing waste.

Sales: Inspire and Educate

Show customers why Johnstone Supply is the best choice by highlighting our incredible products and benefits.
Proactively recommend must-have items and exciting promotions to boost satisfaction and sales.
Be the eyes and ears for sales opportunities, passing valuable leads to our outside sales team.

General: Own Your Success

Stay sharp with up-to-date product knowledge through training and research.
Keep your workspace and records organized—precision matters!
Deliver timely, accurate transactions and handle customer concerns professionally.
Balance customer requests with business goals while adhering to pricing and credit policies.

What Sets Us Apart?

We believe every team member’s contribution matters. Your creativity, initiative, and willingness to go above and beyond are what drive our success. When you join Johnstone Supply, you’re not just taking a job—you’re becoming a vital part of a company that values innovation, teamwork, and customer-first service.

Ready to make an impact? Let’s get to work—together!