BDC Representative

Bourne's Auto Center • Full-time • South Easton, MA, US • $65k - $85k / year • 4d ago

Our representatives focus on increasing sales traffic of the dealership by receiving inbound sales calls and internet leads, and making outbound sales calls related to customer retention, internet leads, unsold showroom traffic, and follow up calls which produce appointments for the sales team. You will act as the essential communication between the client and the dealership. Candidates must be friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.

Duties and Responsibilities

Mastering all training materials provided
Following scripts and guidelines on all inbound and outbound calls
Ensuring that all calls presented are answered promptly and professionally
Must be able to work well under pressure
Must possess strong organizational and time management skills, and the ability to multitask
Acquiring knowledge of product information related to vehicles sold at the dealership
Proficiency with CRM software
Ensuring accuracy of information entered into CRM
Maintaining knowledge of inventory
Maintaining knowledge of schedules of sales staff and management
Consistently meeting guidelines set for daily, weekly, and monthly goals
Maintaining strict confidentiality of all customers in compliance with Federal Trade Commission Safeguards Rule