ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide friendly, fast, and helpful customer service to all guests and team members.
- Ensure regulatory compliance with all aspects of HHR machine maintenance i.e.; moves, conversions, and repair.
- Ensure functionality of the HHR maintenance system.
- Interact with HHR Operations personnel and guests while repairing HHR machine functions.
- Assist with HHR layout and installation.
- Work on special projects as assigned.
- Assist in maintaining adequate stock of parts necessary for repairs.
- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.
- Assist customers with questions and complaints regarding HHR machines.
- Provide answers and explanations and rectify problems as appropriate.
- Meet department uniform, appearance and grooming requirements.
- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
- Keep work areas clean and free of safety hazards, debris and litter.
- Must adhere to regulatory, department and company policies.
- Perform all job duties in a safe and responsible manner.
- Perform other job related and compatible duties as assigned.
- Explain how to handicap on an HHR terminal.
- Ensure compliance with the Bank Secrecy Act (BSA) and the property’s AML (Anti Money Laundering) Policy.
- Monitor for suspicious activity as defined by the BSA and the property’s AML Policy.
QUALIFICATION REQUIREMENTS:
- High School diploma or equivalent; or equivalent combination of education and experience.
- Must be at least 21 years of age.
- One to six months related experience and/or training.
- Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes).
- Must be able to provide own tools necessary for performing daily task when troubleshooting or making repairs.
- Ability to work any shift applicable (Day, Swing, or Grave) and to be flexible with work schedule if needed for special projects or business demand.
- Must have experience with Guest service and or present an inviting positive and polite attitude towards our guest and fellow team members.
- Must be able to work with team and able to demonstrate effective oral and written communication skills when needed.
- Must be able to acquire and maintain appropriate gaming license.
- Gaming Industry experience is preferred.
Successful candidates must be 21 years of age or older and able to pass background check and drug screen.
