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Service Advisor

Dale Willey Automotive • Full-time • Lawrence, KS, US • $65k - $125k / year • 2w ago

OUR DEALERSHIP IS NOW ACCEPTING APPLICATIONS FOR A SERVICE ADVISOR

THIS service advisor works in an automotive dealership and is the liaison between the customer and service technicians working in the garage.
YOU will work with customers to determine problems with a vehicle and provide technicians with accurate complaint descriptions and update customers about the cause and correction of the needed repairs or maintenance required.
THE service advisor communicates with clients in variety of ways; by telephone, by e-mail, texting, but the majority will be face-to-face.
YOU will interact all day with customers to process orders, and provide information about our organization's products and services and up-selling additional services & products. [the more you sell, the more you make]
YOU will be solving customer’s problems and helping them with their product or service.
YOU will be entering data onto a computer system, either while on the phone with the customer or after their service visit.
YOU have the opportunity to control your income and get paid for your productivity
YOU will work from 7:00 AM to 5:00 PM or 7:30-5:30, Monday thru Friday, with 1 hour for lunch.

DETAILED JOB DESCRIPTION:

Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develop estimates by costing materials, supplies, parts and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO) by describing symptoms, problems, discovery from test drives and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing updated contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

REQUIRED SKILLS:

Good communicator
Ability to establish rapport with customers quickly
Problem solving abilities
Strong listening skills
Team working is a must
Quality & customer satisfaction focus

BENEFITS:

We are closed on all major Holidays [Memorial, Labor, 4th of July, Thanksgiving, Christmas Eve, Christmas Day and New Years Eve.
This position is only for Monday thru Friday [NO weekends]
Must be age 21 or older & have a valid/active drivers license.
This position is full time and the opportunity is very rare due to the long term stability of our current staffing and our management team.
We offer many benefits beginning with major medical health insurance, Dental, Vision, Life, Disability, and more.

If you have questions and need to speak with someone, please ask for Ryan Pfannenstiel in person or by phone 785-830-4117 to schedule your interview.

Job Type: Full-time

Pay: $65,000.00 - $125,000.00 per year

Benefits: