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Service advisor

Volvo Cars Walnut Creek • Full-time • Walnut Creek, California, US • 1w ago

Volvo Cars Walnut Creek is the leading Volvo dealership in northern California.

Come experience the difference that a family owned and operated dealership has to offer.

Benefits

401(k) Retirement Plan
100% paid medical benefit
Dental and Vision
5 day work week, Monday through Friday

Responsibilities

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Happiness scores at or above company standards.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Minimum 2 years experience

Organized and friendly personality

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Knowledge of CDK a plus

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-05-31