Who We Are
We’re your local adventure experts —helping you expand your vehicle’s potential, creating more space for friends and family, peace-of-mind protection for your prized gear and bigger possibilities for your next weekend escape or road trip with no return date.
Whether you’re answering a spontaneous call to the wild or carefully plotting a cross country journey—we ensure you find the right fit for your vehicle and activity, install it on the spot or ship it out same-day, then set you up with care and maintenance resources so it’s Reliable For Life.
Rack up. Head out. Explore More.
What You’ll Do
At Rack Attack, we are all about creating more space for our gear guides and community to explore their next adventure safely and seamlessly. We strive to be an inclusive, positive and collaborative workplace for everyone. This role is a great opportunity to use your customer service skills, passion for adventure, and creativity to develop personalized, easy experiences for everyone.
We are seeking a motivated and customer-focused Store Keyholder who will also serve as a Sales Associate and Installer to join our team. In this dual role, you will provide exceptional customer service, share product knowledge, and install various products such as bike racks, storage boxes, hitches, and other outdoor/vehicle equipment. This position requires a blend of hands-on installation skills and effective communication to convey product features and benefits. Previous installation knowledge and experience are an asset.
Key Responsibilities:
Sales & Customer Service:
- Open and close the store, ensuring all security protocols are followed.
- Handle cash management, including deposits and registers.
- Greet and assist customers in selecting products that meet their needs using a consultative sales approach.
- Provide detailed product information, including features, benefits, and installation options.
- Assist with product demonstrations and recommend suitable accessories or add-ons.
- Process transactions accurately and manage customer orders, returns, and inquiries.
- Maintain accurate store records, including invoices, sales receipts, purchase orders, appointment bookings, special requests, hold tags, phone messages, inventory transfers, and cash outs.
Product Installation:
- Install products such as bike racks, storage boxes, hitches, and other gear efficiently and safely.
- Ensure all installations meet company standards and customer expectations.
- Provide guidance to customers on product use and maintenance.
- Perform basic troubleshooting for any installation-related issues.
Inventory & Maintenance:
- Assist in maintaining inventory levels and ensuring the sales floor is well-stocked.
- Keep installation tools and work areas organized and clean.
- Collaborate closely with the sales and technical team; stay updated on new products, promotions, and company policies.
- Contribute to improving processes related to customer service and product installation.
- Assist in training new employees and providing ongoing support to team members.
What We Offer
- Unique and Competitive Compensation Packages
- Extended Health Benefits
- Retirement Contribution Matching Program
- Paid Time off
- Team Morale Events
- Ongoing Professional Development and Training
- Endless Growth Opportunities
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
