TITLE: ASE Technician DEPARTMENT: Service Operations
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-Exempt
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GENERAL SUMMARY: The ASE Technician is responsible for productive diagnosis, repair, and replacement of both specialized and general automotive parts and accessories. An ASE Technician is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
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ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Operational Duties
- Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle
- Ensures a VIP Multipoint Vehicle Inspection is completed on every vehicle serviced and returned to the Service Desk prior to initiating service on the vehicle
- Participates and supports in an active role with the Inspect, Inform and Educate Program
- Ensures a valid Service Work Order is visibly displayed with the vehicle while it is being serviced
- Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service (Midtronics printouts, fluid testing strips, alignment printouts, etc)
- Obtains needed parts through Service Manager, Service Writer, Retail Management or Retail Sales Associate personnel only
- Returns all unused parts to Service Management or Retail personnel after the completion of service
- Returns rebuilt parts cores, batteries and used tires to designated security areas for appropriate handling
- Maintains average productive "billed labor hours" equivalent to 80% of hours worked during any consecutive sixteen week period
- Minimizes "comeback" rate to one or less during any four week period
- Supports VIP's Tire Program by performing general services to include tire replacement, oil changes, and related services when necessary to meet the business needs, as directed by Service Management.
2. Safety & Housekeeping Responsibilities
- Road tests vehicles after completion of service to ensure safe and satisfactory operating conditions
- Secures and locks customer vehicles when returning vehicles to parking lot areas upon completion of service
- Installs seat covers, floor mats and steering wheel covers prior to entering customer's vehicles and removes them upon completion
- Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
- Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc
- Participates in daily and weekly shop maintenance programs as designated by Service Management
- Complies with established safety and loss prevention programs to include protective eyewear
3. Additional Responsibilities (Performs other functions as required.)
- Maintains technical capabilities to ensure proficient use of service equipment and maintain ASE certification status
- Complies with the provisions of VIP’s culture and service standards
- Participates in periodic employee meetings to implement new and continuing training programs, train service employees on OSHA and company safety standards and inform employees of other program, policy, procedural, and/or product changes
- Works in conjunction with the Service Manager to ensure shop equipment preventative maintenance standards are met
- Supports on the job training of the apprentice mentorship program
- Coordinates and communicates with Service Manager as needed to ensure productive operational teamwork between Retails sales and Service departments
- Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste materials
PERFORMANCE MEASUREMENT:
- Maintain 80% minimum productivity
- Minimal come-backs/ high customer service standards
- Work as scheduled by Management
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ORGANIZATIONAL RELATIONSHIPS:
- Reports directly to the Service Manager
- Receives supervisory directions from Service Manager, Store Manager and Assistant Managers
- Receives assignments and work directions from the Service Desk personnel in order to meet work flow efficiency
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REQUIRED QUALIFICATIONS: 1. Knowledge, Skills, and Abilities
- Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
- Effectively explain technical information to customers, present and respond to questions from coworkers, trainers and supervisors
- Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages
- Diagnose and recommend solutions to basic and complex automotive problems and deal with a variety of concrete variables in situations where limited diagnostic standardization exists
- Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
- Ability to successfully and accurately perform the following types of work (not limited to):
o No Start Diagnosis
o Minor Engine Repair
o A/C Diagnosis and Repair
o Heating and Cooling Diagnosis and Repair
o Drive ability Diagnosis
o Steering and Suspension Diagnosis and Repair
o Brake Diagnosis and Repair
o Exhaust System Diagnosis and Repair
o Air Induction / Fuel System Services
o Fluid Exchanges
o 4-Wheel Alignments
o Tire Mounting and Balancing
2. Minimum Education and/or Experience Level
- Completion of two-year college or technical school recommended
- Minimum of 3 years experience as a Certified Technician
3. Certificates, Licenses, and/or Registrations
- Current, valid driver's license issued in state of residence
- Automotive Service Excellence (ASE) in 4 or more specialties and one IMACA or MACS certification for refrigerant handling and recovery
- State Motor Vehicle Inspection License is required if store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the employee is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive, and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table which summarizes the physical activities associated with the position and the average amount of time required of each physical activity.
Essential Physical Activity Requirements
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
Sitting Carrying Standing
Pushing / Pulling Reaching Walking
Climbing
Kneeling
Crawling
Essential Weight Lifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted or force exerted in the position.
Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time
More than 51 lbs Up to 50 lbs
Essential Vision Requirements
- Close vision (clear vision at 20 inches or less)
- Distance Vision (clear vision at 20 feet or more)
- Color Vision (ability to identify and distinguish colors)
- Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- Depth Perception (three dimensional vision, ability to judge distances and spatial relationships)
- Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
