Customer Service Representative - Collision Center
Does this sound like you?
- On top of your details - a messy desk won't cut it
- Independent problem solver who moves quickly from task to task
- Likes to work with honest and straightforward people
- Communicates clearly and effectively with customers and vendors
- Good with a weekly routine and structure, but enjoys a bit of variety in your day.
If you answered yes to these questions, a career as a Customer Service Representative at the Jim Winter Auto Group Collision Center may be just what you're looking for. ... And we're really looking forward to meeting YOU.
To take the first step:
Apply today by completing our Pre-Interview Culture Assessment: Click Here to complete our pre-interview survey.
We use the Culture Index to best Lead, Manage and Communicate with each our Team Members.
After we review your survey and resume, we’ll follow up with more details on this job, or any other that you may be a good fit for. Candidates cannot be considered until the survey has been completed.
Responsibilities
Essential Duties include the following but are not limited to:
- Answers phones, resolving questions and concerns or transfers to appropriate team member
- Opens Repair Orders using Reynolds & Reynolds and CCC Software
- Communicates with Customers and Insurance Companies regarding timetables and payment expectations
- Accurately closing Repair Orders to balance to final estimates and deductibles
- Collects payments from Insurance Companies and Customers
- Assists in daily payroll posting for technicians
- Work cooperatively with the sales and other internal teams
- Communicate with callers and visitors in a professional, friendly, and efficient manner
- Type memos, correspondence, reports, and other documents
- Assist in scheduling and confirming estimate appointments and re-delivery of finished work
- Other duties as assigned
Qualifications
- Receptionist / Bookkeeping experience preferred
- Authorized to work in the United States and Michigan
- Microsoft Office experience a plus
- Polite & Professional appearance
Careers at Jim Winter Auto Group
You are looking for more than just a job. Work should be about open possibilities: set your own goals, get the support you need, keep growing into a real career.
We’re not just looking for warm bodies. We are looking for great character. We only work with people who bring energy and inspiration to work, who connect well with the team. We want people who collaborate and build amazing solutions to our guests.
Jim Winter Auto Group is growing. Get on the Bus and Grow YOUR career with us.
Our Mission
We provide a stress-free Automotive sales and service experience
Our Vision
Jim Winter founded our company on the BASICS. His philosophy was that great people can provide a “Best in Class” dealership experience. We honor his legacy and tradition by hiring and retaining the area’s best Team to serve our guests.
Jim Winter Values – The “BASICS”
Boundaryless
- We serve the needs of our guests over our own short-term goals.
- We develop good working relationships with team members in all departments.
- We have all been “Winter-ized”. We find ways to say “Yes”.
Accountable
- We take responsibility for our guests, our careers and our company.
- We do the training and research so we can get it right the first time.
- We set SMART goals and all know where we stand
Service
- We create lifelong customers by doing the difficult things other dealers won’t.
- We are warm and welcoming to every one of our guests.
- We serve our guests with a respectful, friendly and engaging attitude.
Integrity
- We think, act and speak in a professional manner.
- We are fair and honest with our guests and team members.
- We do what is right, not what is easy.
Candor
- We communicate with clarity to our Team and our guests.
- We promptly address and solve problems.
- We will say “yes”, “no” (with a why) or explain when we will decide
Stability
- We bring our Negatives up and our Positives down. NO GOSSIP.
- We take the long view and build lasting relationships.
- We invest in our Team so we can attract and retain the best and brightest
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
