Position Summary:
The primary responsibility of this position is to perform transmission lubrication service on customer and dealership vehicles.
Core Responsibilities
- Perform the appropriate diagnostic testing as required and relay required repair information in a timely manner for approval by customer or dealership management.
- Perform oil changes and minor repairs.
- Inform management of any additional or proposed work to vehicle for relay to customer.
- Complete all repairs and service orders accurately and in a timely manner per management guidelines.
- Comply with all safety guidelines and policies including the handling of hazardous waste and good housekeeping.
- Complete all required training and certification courses.
- Strive to preserve customer relations through attentive, thorough and respectful response to stated needs.
- Other responsibilities as assigned
Knowledge, Skills and Abilities
- Good interpersonal, time management and organizational skills
- Ability to identify and achieve targeted goals
- Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
- Ability to work well with a range of individuals
- Ability to prioritize multiple jobs
- Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
- Ability to work independently and/or as part of a team
- Ability to effectively respond to inbound and outbound phone calls
- Strong attention to detail, professional demeanor, and a positive can do attitude
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
- The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
- The employee will frequently be exposed to neck flexion/extension, head/neck rotation, awkward shoulder/arm positions, and frequent and/or sustained awkward wrist positions. Access during repairs can place the body in awkward positions
- The employee must regularly lift and/or move up to 25 lbs
- Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle
Working Conditions
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is frequently exposed to fumes or airborne particles; extreme cold and extreme heat. The noise level in the work environment is usually moderate to loud.
Full Time Benefits
- Medical, Dental, Vision
- HSA
- 401 (k)
- PTO
- Holidays
- High School Education and 2 years experience or an equivalent combination of education and experience
- Completion of a technical program preferred
- Valid drivers license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
