Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs.
- Implements and maintains an effective dispatch system.
- Required to perform automotive repair and automotive maintenance
- Required to produce 40 hours of productivity and help maintain high levels of productivity with the other technicians on staff
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor.
- Maintains an organized and up-to-date repair log.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Ensures that technicians follow warranty material disposition procedures.
- Communicates job status with the next shift supervisor.
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
- Coordinates parts requirements with the parts department.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Maintains a clean work area.
- Maintains a professional appearance.
- Other tasks as assigned.
Job Type: Full-time
Pay: $60,000.00 - $97,958.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
