Job Overview:
We are seeking a skilled Service Writer to join our team. The Service Writer will be responsible for interacting with customers, scheduling service appointments, and providing support to the service department.
Duties:
- Greet customers and assist them with their service needs
- Schedule service appointments and manage the service department's calendar
- Communicate with technicians to ensure timely completion of services
- Provide estimates for services and upsell additional services as needed
- Handle cash transactions and process payments
- Maintain accurate records of customer interactions and services provided
Skills:
- Strong customer service skills
- Knowledge of automotive diagnostics and repair processes
- Ability to upsell services and products
- Familiarity with vehicle maintenance and repair terminologies
- Understanding of repair procedures
- Experience in cash handling procedures
- processes
- Previous experience as a service technician is a requirement
Job Types: Full-time, Contract
Pay: $12.00 - $25.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health savings account
Day range:
Shift:
Experience:
- Service writing: 3 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Caldwell, ID 83607 (Required)
Work Location: In person