POSITION SUMMARY As a Second Line ATM Technician you must provide exceptional quality service by maintaining financial equipment, resolve hardware, software, and telecom errors as they occur in the field, repair parts, trouble shoot in a timely manner, provide telephone maintenance support, and general warehouse duties as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following but not limited to:
- The second line technician must be proficient in ATM & TCR second line duties.
- Certification’s requirements include NCR (ASSP); must be able to pass the certification within two tries and must be able to pass all in-house training requirements as they relate to all ATMs in which the company services.
- Responsible for handling service calls in compliance with client contractual agreement.
- Repair broken parts as needed; refurbish hardware completely from the ground up; identify and troubleshoot both hardware and software errors and perform upgrades to equipment for special projects.
- Provide swift resolution to meet response times as necessary with flexibility.
- Responsible for proper handling of FTSI, Inc. property including but not limited to NCR Diagnostic tools, pass codes, customer information, inventory, keys, and tools.
- Perform preventative maintenance duties as assigned and complete monthly or quarterly whichever is required.
- Communicate with the communication center with closeout information pertaining to service calls.
- Communicate closely with project management.
- Manage and maintain stock in company vehicle storage and warehouse storage with parts that may be required to complete assigned tasks
SKILLS and ABILITIES
- Firm grasp of mechanical and electrical functions.
- Must be able to diagnose and repair mechanical, electrical, and telecommunication faults.
- Must be proficient in using and repairing a PC.
- Must be able to effectively use tools and equipment as provided.
- Must possess critical thinking skills and the ability to make decisions while under limited supervision.
- Must be able to safely operate a motor vehicle and possess a valid driver’s license.
Physical Requirements
- Talking: the ability to clearly express ideas and instructions accurately and quickly, in person and on the telephone.
- Hearing: the ability to receive detailed information through oral communications in a decibel range of a normal conversational level and telephone conversations.
- Visual acuity to identify and read fine print, as well as a computer screen.
- Ability to hold a pen, type, and grasp documents, and to use a ten-key calculator.
- Ability to accept constructive criticism.
- Ability to interact with co-workers and customers.
