Alternate Transportation Advisor - BMW of El Cajon
Non-Exempt
Job Summary: The Alternate Transportation Advisor assists guests with their transportation needs and manages our loaner fleet of 100+ vehicles. As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.
Essential Functions:
- Assisting customers promptly and in a friendly and professional manner to coordinate shuttles and loaner agreements
- Adhering to strict guidelines for courtesy rental agreements and ensuring that all customers have proper documentation
- Checking in loaner vehicles after customer use and making sure the vehicle is returned in the same condition as it was loaned
- Manages loaner fleet which includes maintaining cleanliness, monitoring mileage, working with insurance claims, keeping track of registrations, license plates, and damages
- Working with insurance companies regarding claims
- Utilizes iPads for loaner contracts
- Must be organized to keep track of all courtesy vehicles, documents, and shuttle customers
- Coordinating and working closely with both service and sales
- Additional duties may be assigned as needed
Qualifications:Minimum Qualifications:
- High school diploma or equivalent
- Valid Driver’s license and safe driving record; required to have California within 30 days
- Ability to lift up to 30 pounds
- Ability to perform all essential functions of the job description
Preferred Qualifications:
- Previous rental car experience
- Familiar with vehicle models and personnel with the dealership
- Be self-motivated and able to successfully work as a team with both service and sales
- Excellent driving skills
- Excellent verbal and communication skills
- Excellent time management skills
- Thorough understanding of traffic regulations, road signs, and routes
- Ability to successfully maintain logs and records
- Ability to carry out a series of instructions without constant supervision
- Ability to always remain professional and courteous
- Ability to be a team player and work in a team environment
- Ability to be dependable with a high stress tolerance
- Excellent organizational skills and attention to detail
- Ability to foster good customer and work relationships
- Proficient computer skills and ability to learn database and ordering systems.
Physical Demands:
- Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 30 pounds
Environment/Noise:
- Noise level is moderate
- Base pay plus bonus
Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more!
We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.
