Service Writer

Power Motive Corporation • Full-time • Chandler, AZ, US • $25 - $27 / hour • 2w ago

Service Department Operations:

Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
Handles Repair Order charges, parts, warranty validation & claims coverages including computation of charges, submission and follow-up.
Manage time cards and input into both Paycom and PFW/CDK
Code invoices for payment
Return cores and unused parts from service work orders.
Maintains a clean and safe work area.
Accounts for all time on a time card and for all material used in performing assigned duties
Handles service department filing and records.
Updates customer profiles using equipment, hours or other information from the customer work orders.
Maintains accessories and supplies and prepares replacement orders for the Service Managers approval.
Maintain service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations.
Completes other duties as assigned.

2. Customer Service:

Answer phones direct phone calls, if no one is available, help when possible or take a message
Assist in handling customer complaints and concerns
Greet customers immediately in a courteous manner
Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices

3. Commitments

Treat all employees and customers fairly, courteously and with dignity
Maintain positive relationships with customers, other employees and owners
Focus on Quality & Service
Be neat and clean
Demonstrate an interest in growing the dealerships business
Must have outgoing, friendly personality and superior communication & customer service skills
Experience working in a service department
Ability to write and work on routine reports and correspondence
Good computer skills
Knowledge of office procedures
Good organizational ability
General understanding of mechanical/technical terms.
High school diploma or GED equivalent

Physical Demands:

The noise level in the work environment is usually moderate
Requires the use of both hands

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