Service Writer / Service Advisor

Sonsray Machinery- Fresno, CA • Full-time • Fresno, CA, US • $23 - $27 / hour • 1w ago

What do we do?
At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. Sonsray Machinery AG division operates a CASE IH Agriculture equipment dealership. We provide comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers

Why work here?
At Sonsray, we value all employees, their contributions, and most importantly, their ideas!
We know that the key to moving mountains is teamwork.

Medical (HSA and PPO options)
Dental, Vision, and Life insurance - Free
401K with competitive contributions made by Sonsray
80hrs of annual vacation which increases with years of service
Uniforms Provided Annually
Boot Voucher Annually - $125.00
One full paid day off for Community Volunteer work, annually
Birthday Meal on Sonsray
Privately owned and operated. All decisions come from the heart, not a boardroom
Annual Holiday Party - we cover airfare and hotel for you and your +1
We’re growing! We encourage you to also
Open door policy - enjoy working with an active owner and management team

A Day in the Life of a Service Writer:
Compensation: $23.00 - 27.00 / hour DOE

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
Maintains a job board and helps in the delegation of work to technicians
Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
Maintains unit records by recording problems and corrective actions planned
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Performs other functions or duties as directed by management in line with the objectives of the dealership
Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
Heavy Diesel dealership experience is highly desired
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace