Benefits Include:

Paid Time Off
Health Insurance
Dental Insurance
401k With Matching Employer Contributions
Competitive Compensation - hourly rate plus weekly incentives
Career Advancement
Employee Discounts
Positive Work Environment
Bi-Weekly Pay
ASE Testing Fees Covered
Work-Life Balance, Business Hours 8-6 M-F, 8-5 Sat, Closed Sun

Job Description

Customer Interaction: Greet customers and provide a warm, welcoming atmosphere. Listen to their concerns, questions, and requests regarding vehicle maintenance or repairs
Service Recommendations: Evaluate customer concerns and inspect vehicles to identify required repairs or maintenance services. Based on their findings, provide accurate and detailed explanations of necessary work, including cost estimates and timelines
Service Scheduling: Coordinate appointments and schedule service work to ensure efficient use of resources and meet customer expectations. Manage service timelines and keep customers informed about the status of their vehicles
Parts and Inventory Management: Collaborate with the management team to ensure required components are available for service jobs. Order parts as needed, track inventory levels, and maintain accurate records of parts usage
Upselling and Cross-Selling: Identify additional maintenance or repair needs based on customer history, manufacturer recommendations, and vehicle condition. Offer relevant services and products to customers to enhance vehicle performance, safety, and longevity
Customer Service: Provide exceptional customer service throughout the service process. Address customer inquiries, resolve complaints, and ensure a positive experience by maintaining open lines of communication
Warranty Claims and Billing: Familiarize yourself with warranty terms and conditions to assist customers with warranty claims. Create accurate repair orders and invoices, ensuring proper documentation and adherence to billing processes
Administrative Tasks: Complete paperwork, maintain service records, and update customer profiles in the database system. Use computer software and tools to facilitate the service process and generate reports as required
Team Collaboration: Collaborate with technicians, service managers, and other service advisors to ensure smooth workflow, effective communication, and a cohesive team environment
Overall, our Customer Service Associates plays a crucial role in providing excellent customer service, managing service operations, and maximizing customer satisfaction

Requirements:

High school diploma, general education degree, or equivalent
Valid state-issued driver’s license
At least two years of experience as an automotive service writer or service advisor
Comfortable using computers and confident answering the phones
Experience working with customer support

ABOUT US: Meineke operated by Team Outsider

This Meineke Car Care Center is operated by Team Outsider, where our mission is to deliver extraordinary hospitality to our customers at our rapidly growing portfolio of businesses nationwide. Across all businesses, we are on a mission to be the most hospitable team in the world, and to achieve our mission, we need you!

Our Meineke Customer Service Associates are key members of our automotive repair team, establishing the credibility and reliability of our Car Care Centers. You will ensure customer service and satisfaction by performing effective automotive services.

Team Outsider

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