Capitol Ford has proudly served our community since 1956 as a family-owned and operated dealership. We’re dedicated to delivering exceptional service and building lasting relationships with our customers. Our long-standing reputation is built on trust, quality, and a commitment to excellence.

As the Quick Lane Manager, you will oversee the daily operations of our oil change service department. You’ll be responsible for leading a team of skilled technicians, ensuring top-notch customer service, and maintaining high standards of efficiency and safety. Your leadership will be key in upholding our tradition of quality and community-focused service.

Key Responsibilities

- Manage and supervise the oil change service center team, including scheduling, and training

- Ensure the highest level of customer satisfaction through exceptional service and effective problem resolution.

- Oversee the daily operations of the service center, including workflow management, inventory control, and adherence to safety protocols.

- Develop and implement strategies to improve service efficiency, reduce turnaround times, and enhance overall productivity.

- Maintain accurate records of service orders, technician performance, and inventory levels.

- Collaborate with other departments to coordinate services and support dealership-wide initiatives.

- Stay current with industry trends, technologies, and best practices to continually improve service quality.

**Qualifications:**

- Proven experience in automotive service management, preferably in an oil change or lube center environment.

- Strong leadership skills with the ability to motivate and guide a team.

- Excellent customer service and communication skills.

- Solid understanding of automotive systems, maintenance procedures, and industry standards.

- Ability to manage multiple tasks and priorities in a fast-paced environment.

- Familiarity with service management software and inventory systems.

- A valid driver’s license and clean driving record are required.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Capitol Ford

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Quick Lane Manager