Chris Mincer

Details

Skills

Active Listening
Technical Knowledge (basic understanding of vehicle systems)
Effective Communication (explaining repairs clearly to customers)
Conflict Resolution (handling customer complaints calmly and professionally)
Empathy (understanding and addressing customer concerns genuinely)
Time Management (prioritizing tasks and managing schedules efficiently)
Upselling and Cross-Selling Skills (offering additional services without being pushy)
Attention to Detail (accurately documenting customer issues and repair orders)
Problem-Solving (finding solutions for both customer and operational challenges)
Team Collaboration (acting as a liaison between technicians, customers, and management)
Adaptability (adjusting to new technology or unexpected situations)
Follow-Up (checking in with customers after service to ensure satisfaction)
Customer Relationship Building (creating trust and loyalty with clients)
Salesmanship (balancing the needs of the customer with business profitability)
Knowledge of Industry Trends (staying updated on new products, services, or technologies).

About

Have 6 years of service writing experience