Purpose

Provide repair services to customers of Kärcher. Repair services are generally preformed at customer locations off site from the company shop.

Essential Duties and Responsibilities

Duties include installing, repairing equipment and training customer personnel on how to maintain machines. Satisfy and complete all aspects of service call, all business reporting including timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs. Responsible for safely using and maintaining any company asset including, but not limited to trucks, trailers, tools, and other equipment, present a professional image both in personal appearance and condition of company equipment at any customer site or in the van.

Other Duties and Responsibilities

Maintain high level of productivity
Daily and responsive communication with Dispatch Call Center to receive jobs and relay job status upon completion of each service call
Responsive Interaction with customers providing highest level of service
Recognizing and securing additional revenue opportunities
Perform bi-monthly cycle counts of inventory and account for differences
Responsible for van inventory and accuracy
Daily completion and submission of paperwork (i.e.: work orders, timesheets)
Prepare parts replenishment paperwork and submit daily to Parts Coordinator
Responsible for safety of van and assurance that all safety items required are on the van
Responsible for assuring that regular vehicle maintenance checks are performed
Other duties as assigned

Supervision Received

DIRECT SUPERVISION: Daily priorities are established by supervisor but employee is expected to evaluate and respond to new situations which require immediate attention. Work is frequently checked while in progress and end results are reviewed.

Supervision Exercised

None

QUALIFICATIONS

Education

High school diploma or equivalent
Auto Mechanic or similar Certification desirable

Experience

Years performing repair and maintenance work on machines such as military vehicles, tanks, heavy equipment and automobiles including diesel engines
Experience performing advanced troubleshooting of commercial machines
Machine knowledge course and demonstrated on the job skill.

Knowledge, Skills and Abilities

Strong electro-mechanical skills with previous service experience
Small engines competency
Basic electrical knowledge. Knowledge of AC and DC Circuits is a plus
Knowledge of hydraulics is a plus
Welding and torch experience is a plus
Metal fabricating and/or cutting experience is a plus
Self-Starter/ Takes the initiative
Good oral and written communication skills
Must be able to work in both a team atmosphere and alone
Valid driver’s License with clean driving record
Customer-centric attitude
Ability to use a personal computer in the performance of job functions.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

Must be able to lift up 100 pounds
Travel as required

WORK ENVIRONMENT

Service vehicle
Parts room
Minimal time in office
Customer locations

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Schedule:

10 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
On call
Overtime
Weekends as needed

Experience:

Mechanical knowledge: 2 years (Required)

Work Location: On the road

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