JOB SUMMARY
The Customer Service Advisor is responsible for working hand in hand with the front office team, repair planner, and back end DFR team to provide accurate updates and keep the customer and insurance company informed on current status of assigned vehicles currently in the shop for repairs. We will train you on our process. This position works in combination with our Repair planner who will do the vehicle blueprinting process.

EXPERIENCE / SKILL REQUIREMENTS
High School diploma required
1-3 years prior experience as a collision estimator or insurance appraiser.
Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
Experience with collision management systems
Fluent using CCC-1 estimating software.
I-CAR training or other industry training preferred.
Strong sales and negotiation skills.
Ability to multi-task in a fast-paced work environment.
Valid driver’s license and insurable driving record.
Monday – Friday (8:00 a.m. – 5:00 p.m.)

PHYSICAL REQUIREMENTS
Essential physical requirements include:
Standing, sitting and walking
Performing repetitive motions

WORK ENVIRONMENT
Exposure to:
Paint, fumes and particles
Dirt / Dust
Chemicals / Toxins
Varying heat / cold
Intermittent noise

Job Type: Full-time

Pay: $45,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Opportunities for advancement
Paid time off

Schedule:

8 hour shift
Day shift
Monday to Friday

License/Certification:

Driver's License (Preferred)

Work Location: In person

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