Global Machinery

Job Description

Service Technician Construction Equipment Dealership

Reports To

The Service Technician will report to the Service Manager.

Job Overview

A Service Technician is responsible for diagnosing, adjusting, repairing, over-hauling, and performing service maintenance on construction, forestry, and utility equipment in the shop.

He is also responsible for customer service including interacting with customers, taking customer calls regarding service problems on equipment, providing written service reports for warranty and customer work for proper billing, and ordering parts from the parts department to accomplish repairs in a timely fashion.

Responsibilities and Duties

Always perform w ork in a safe manner
Ensure proper OSHA and other relevant regulations are followed for the safety of all employees
Repair and overhaul machines as required based upon diagnostic work performed
Perform routine maintenance checks
Assist in the demonstration of products to customers as required
Examine parts for damage or excessive wear
Troubleshoot hydraulic, electrical, and mechanical systems to determine cause of problems and determine most effective way to repair defects
Capable of using test equipment such as hydraulic gauges, flow meters, electrical test meters and vacuum gauges to diagnose equipment systems
Capable of reading and understanding service manuals including hydraulic and electrical schematics
Capable of reading and understanding parts books and using computers to look up parts
Capable of using computers to diagnose systems that are equipped with computer software
Capable of communicating with customers as required to assist in solving problems over the phone, or in person, to facilitate the repair of customer units
Ability to communicate written information on work-orders and ordering of parts
Job duties require moving heavy objects
Some jobs require exposure to inclement weather conditions
Keep tools, equipment, and work area clean, organized and in good working condition

Skills and Qualifications

High school diploma or equivalent
Proven experience as a Service Technician
Excellent customer service skills
Problem-solving and listening skills
Patient disposition and ability to troubleshoot and resolve machine issues
Knowledgeable in computer applications and industry-specific software

Compensation

Hourly wage including overtime pay, based on experience and qualifications

Last updated : 2024-10-11

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