Position Summary

The primary responsibility of this position is to perform transmission lubrication service on customer and dealership vehicles.

Core Responsibilities

Perform the appropriate diagnostic testing as required and relay required repair information in a timely manner for approval by customer or dealership management.
Perform oil changes and minor repairs.
Inform management of any additional or proposed work to vehicle for relay to customer.
Complete all repairs and service orders accurately and in a timely manner per management guidelines.
Comply with all safety guidelines and policies including the handling of hazardous waste and good housekeeping.
Complete all required training and certification courses.
Strive to preserve customer relations through attentive, thorough and respectful response to stated needs.
Other responsibilities as assigned

Knowledge, Skills and Abilities

Good interpersonal, time management and organizational skills
Ability to identify and achieve targeted goals
Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
Ability to work well with a range of individuals
Ability to prioritize multiple jobs
Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
Ability to work independently and/or as part of a team
Ability to effectively respond to inbound and outbound phone calls
Strong attention to detail, professional demeanor, and a positive can do attitude

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
The employee will frequently be exposed to neck flexion/extension, head/neck rotation, awkward shoulder/arm positions, and frequent and/or sustained awkward wrist positions. Access during repairs can place the body in awkward positions
The employee must regularly lift and/or move up to 25 lbs
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Working Conditions

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is frequently exposed to fumes or airborne particles; extreme cold and extreme heat. The noise level in the work environment is usually moderate to loud.

Full Time Benefits

High School Education and 2 years experience or an equivalent combination of education and experience
Completion of a technical program preferred
Valid drivers license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.

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