Intertape Polymer Group (IPG) is a dynamic multinational organization that prides itself on its corporate culture of a family atmosphere that meets high achieving company performance.

We are known for our competitive salaries and benefits packages and our emphasis on putting people first. Founded in 1982, and now grown to $1.

5B in sales worldwide, IPG focuses on growth through organic and strategic means. Our diversified product lines support our mission to be the world leader in packaging and protective solutions.

Come join the IPG family today! Find out more at .

Field Service Technician

Position Purpose : Provide technical support to national accounts, distributors and end users. Partner with sales to analyze customer situations and provide technical sales support and guidance to ensure that effective technical solutions are developed which fulfill the client's requirements.

Provide distributor and customer equipment solution training.

Principle Accountabilities

This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
Train customers on start-up, operation and maintenance of various pieces of packaging equipment; e.g. WAT dispensers, product protection systems, case sealers, case erectors, etc.
Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to Distributor accounts that have their own in-house maintenance staff.
Establish a regular Preventive Maintenance program for existing end user accounts. Build relationships with back of house contact and gather feedback.
Assist in the development, definition, and documentation of Technical Sales 'best practices" including but not limited to : RFQ / RFP analysis, Technical Audit, Quarterly Review, Time Studies, Annualized Cost Saving Programs, Corporate Reporting, End User Training Programs.
Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
Partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match their long and short-term needs and goals.
Handle technical support calls - via phone, email and website.
Follow established communication procedures - issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
Perform other duties as assigned.

Essential Skills and Experience

Skilled in the use of PC applications including, Word, Excel, PowerPoint, etc.
Must be knowledgeable in the use of basic tools, including multimeters
Ability to present technical concepts to non-technical people
Ability to understand technical diagrams and manuals
Strong written and oral communication skills
Ability to manage multiple projects with minimum direction
Adaptive to change and tight deadlines
Must be able to work independently with little supervision.
Good customer service and organizational skills are needed.

Job Type : Full-time

Pay : $20.67 - $23.53 per hour

Benefits : 401(k) 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule :

8 hour shift
Day shift
Monday to Friday

Experience :

Mechanical knowledge : 1 year (Required)

Work Location : On site

Job Posted by ApplicantPro

Last updated : 2024-08-13

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Field service technician